Responsiveness

“You tell a joke, they laugh. If they don’t laugh, you fix it, you go in a different way.”

“where the need is socially urgent, there the library should be most ready to press its service”

“We will continue to focus relentlessly on our customers.”

“In the long run, the corporation that is genuinely interested in its customers is the one that will be interesting to investors.”

“The most important thing is to understand the right moment and to come on time.”

“I cannot be deaf to the clamor of the people.”

“There is simply no substitute for excellent service.”

“Why should I teach the New Testament if it cannot address the pandemic that is engulfing the world?”

“There are still those willing to listen.”